One of the most rewarding aspects of running Prius Offroad has been seeing our products installed on vehicles all over the world. We've had the privilege of serving customers across dozens of countries, and we're incredibly grateful for the support we've received from the international Prius community over the years.
Unfortunately, we've made the difficult decision to discontinue direct international shipping.
This wasn't a decision we made lightly.
Why We Made This Change
Over the past several years, international shipping has become increasingly difficult for small businesses. Shipping costs have risen significantly, customs procedures have become more complex, transit times have become far less predictable, and import duties and tariffs have increased in many regions.
While these challenges are frustrating for customers, they're equally difficult for small businesses that have little to no control over what happens once a package leaves the United States.
Unfortunately, we've also experienced an increase in chargebacks and payment disputes stemming from circumstances outside of our control—including customs delays, import duties, tariffs, carrier delays, and lost packages. Even when an order ships promptly and exactly as promised, we can still be held financially responsible for issues that occur after the package leaves our facility.
For a large corporation, these losses may simply be another cost of doing business. For a small family-owned company, they quickly become unsustainable.
Our Responsibility to All Customers
At Prius Offroad, we work hard to keep our prices fair while maintaining the quality and customer service we're known for.
Rather than increasing prices across the board to offset growing international shipping losses, we've chosen to discontinue direct international shipping. This allows us to continue investing in product development, maintaining fast shipping within the United States, and providing the level of service our customers have come to expect.
While we know this decision will disappoint some of our international customers, we believe it's the most responsible long-term decision for the health of our business.
Still Want to Order?
Many international customers successfully use U.S.-based freight forwarding services.
If you choose this option, simply place your order using the freight forwarder's U.S. shipping address. Once your package is delivered to the forwarding company, they can arrange international delivery to your destination.
Please note that any additional shipping costs, customs fees, duties, tariffs, taxes, shipping delays, or claims that occur after delivery to the freight forwarder are the responsibility of the customer and the forwarding company.
Thank You
We truly appreciate the support we've received from customers around the world over the years. This decision was not made because we don't value our international customers—it was made because the realities of international shipping have changed dramatically.
We sincerely apologize for the inconvenience and appreciate your understanding as we continue focusing on providing the best possible products and service for the Prius community.